At Delicio, we take pride in offering high-quality Freeze-Dried Food and Potato Chips to our customers. Your satisfaction is our priority, and we strive to ensure a hassle-free shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return if:

• The product was damaged during transit.
• You received an incorrect product or an unfulfilled order.
• The product is defective or expired upon delivery.

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 7 days of receiving the product.

2. Non-Returnable Items

The following items cannot be returned:

• Products that have been opened, partially consumed, or tampered with.
• Products purchased under special discounts or clearance sales (unless damaged or defective).

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support Team at info@tahneel.com or call us at +91 78629 41349 within 7 days of receiving the product.
2. Provide your order details, including the order number, a description of the issue, and photos of the product (if applicable).
3. Once your request is approved, we will guide you on the next steps for returning the product.

4. Return Shipping

• If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
• For other eligible returns, the customer will be responsible for the shipping charges.

5. Refunds

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued as follows:

• Refunds will be credited to your original payment method within 7-10 business days of return approval.
• If the product is found ineligible for a refund (e.g., opened or used items), we will notify you, and no refund will be provided.

6. Replacement Policy

We apologize for any inconvenience caused by orders that are damaged, defective, or unfulfilled. In such cases, we will arrange a replacement at no additional cost, provided that the replacement request is initiated within seven (7) days of delivery.

7. Late or Missing Refunds

If you haven’t received your refund after the stipulated time:

• Please consult with your bank or payment provider regarding processing times, as delays may occur.
• Contact us at info@tahneel.com for further assistance.

8. Cancellation Policy

Orders can be canceled before they are dispatched. Once an order is shipped, it cannot be canceled, but you may initiate a return after receiving the product.

9. Contact Us

Should you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us.:

• Brand Name: Delicio
• Company Name: Tahneel
• Address: D-1202 Titanium Business Park, Near Makarba Under Bridge, Makarba, Ahmedabad 380051 
• Phone: +91 78629 41349
• Email:info@tahneel.com

We value your trust and are committed to making your experience with Delicio as delightful as our snacks.